Frequently Asked Questions

Everything you need to know about your LOVETC beauty journey.

How can I track my LOVETC order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What is your return policy for beauty products?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are LOVETC products cruelty-free?

Yes, we are committed to ethical beauty. All LOVETC products are 100% cruelty-free and are never tested on animals.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How should I store my skincare products?

To maintain potency, we recommend storing your products in a cool, dry place away from direct sunlight and extreme temperature changes.